Terms and Conditions

Last Updated: August 17, 2026

Welcome to NextGen Moving (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website located at https://nextgenmoving.ca (the “Site”) and any moving, packing, storage, or related services provided by NextGen Moving.

By accessing our Site, requesting a quote, scheduling a move, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site or services.

Services Provided

NextGen Moving provides professional moving services throughout the Greater Toronto Area and surrounding communities, including but not limited to:

• Residential moving
• Apartment and condominium moving
• Commercial and office moving
• Local moving
• Long-distance moving
• Packing and unpacking services
• Furniture assembly and disassembly
• Loading and unloading assistance
• Moving supplies
• Specialty item moving (when agreed upon in advance)

Service availability depends on scheduling, staffing, weather conditions, accessibility, and other operational factors.

Quotes and Estimates

Any estimate provided through our website, over the phone, or in writing is based upon the information supplied by the customer.

Final pricing may change if:

• The inventory differs from what was originally disclosed.
• Additional labor or packing is required.
• Access conditions differ from those described.
• Staircases, elevators, or long carrying distances increase labor requirements.
• Additional stops are requested.
• Unexpected delays occur that are outside our control.

A written estimate should not be interpreted as a guaranteed final price unless specifically identified as a binding estimate.

Booking and Scheduling

Moving dates and times are reserved upon confirmation and, where applicable, receipt of any required deposit.

While we strive to meet all scheduled appointment times, delays may occur due to:

• Traffic conditions
• Weather
• Previous jobs requiring additional time
• Mechanical issues
• Building restrictions
• Other unforeseen circumstances

NextGen Moving will make every reasonable effort to notify customers of scheduling changes.

Customer Responsibilities

Customers agree to:

• Provide accurate contact information.
• Provide accurate moving details.
• Ensure all items are properly disclosed before moving day.
• Ensure safe and legal access to both pickup and delivery locations.
• Reserve elevators, loading docks, and parking where required.
• Secure valuables, cash, jewelry, passports, medications, and important documents.
• Disconnect appliances unless otherwise arranged.
• Ensure utilities are available at the destination when necessary.

Customers are responsible for ensuring someone authorized is available at pickup and delivery locations.

Packing Responsibilities

Unless professional packing services have been purchased, customers are responsible for ensuring all boxes and containers are properly packed.

NextGen Moving is not responsible for damage resulting from:

• Improper customer packing
• Overloaded boxes
• Unsecured contents
• Previously damaged furniture or boxes

Prohibited Items

For safety and legal reasons, NextGen Moving will not transport certain items, including but not limited to:

• Firearms or ammunition (unless permitted by applicable law and previously disclosed)
• Explosives
• Hazardous materials
• Flammable liquids
• Illegal substances
• Perishable food when prohibited
• Live animals
• Valuable jewelry
• Cash
• Financial records
• Personal identification documents
• Prescription medications

Customers should transport these items personally.

Payments

Payment is due upon completion of services unless otherwise agreed in writing.

We may accept payment through:

• Credit cards
• Debit cards
• Electronic transfer
• Cash
• Other approved payment methods

Late payments may be subject to additional collection costs where permitted by law.

Cancellation and Rescheduling

Customers should notify us as soon as possible if they need to cancel or reschedule.

Deposits, cancellation fees, or rescheduling charges may apply depending on:

• Notice provided
• Reserved equipment
• Staffing commitments
• Travel already incurred

Delays Beyond Our Control

NextGen Moving shall not be liable for delays resulting from circumstances beyond our reasonable control, including:

• Severe weather
• Road closures
• Traffic accidents
• Government restrictions
• Natural disasters
• Mechanical breakdowns
• Labor shortages
• Utility outages
• Building access restrictions

Limitation of Liability

While we exercise reasonable care when handling your belongings, NextGen Moving’s liability is limited to the extent permitted by applicable law.

We are not responsible for:

• Normal wear and tear
• Existing damage
• Damage caused by improper customer packing
• Damage to items packed by the customer
• Mechanical failure of electronic devices
• Loss of data
• Fragile items not disclosed in advance
• Delays beyond our control

Customers should notify our crew immediately if any issue arises during the move.

Claims for Damage or Loss

If damage or loss is believed to have occurred, customers should notify NextGen Moving promptly after delivery.

Claims should include:

• Description of the item
• Description of the damage
• Supporting photographs
• Date of the move
• Moving address
• Booking information

Failure to report issues within a reasonable time may affect our ability to investigate the claim.

Website Use

You agree not to:

• Attempt to gain unauthorized access to our systems.
• Upload malicious software.
• Interfere with website functionality.
• Use automated tools to scrape website content.
• Copy website content without written permission.

We reserve the right to suspend access for users who violate these Terms.

Intellectual Property

All website content, including but not limited to:

• Logos
• Graphics
• Text
• Images
• Videos
• Icons
• Website design
• Branding
• Trademarks

remain the property of NextGen Moving unless otherwise indicated.

No content may be copied, reproduced, distributed, or reused without prior written consent.

Third-Party Websites

Our Site may contain links to third-party websites.

We are not responsible for:

• Third-party content
• Privacy practices
• Accuracy of information
• Products or services offered by third parties

Use of third-party websites is at your own risk.

Privacy

Your use of our Site is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

Electronic Communications

By contacting us through our website, email, telephone, or online forms, you consent to receive communications related to your quote, booking, customer service, or requested services.

SMS/Text Messaging Communication (SMS Updates)

​You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

​If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at: info@nextgenmoving.ca.

​Carriers are not liable for delayed or undelivered messages

​As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

​If you have any questions regarding privacy, please read our privacy policy

Changes to These Terms

NextGen Moving reserves the right to update these Terms at any time without prior notice.

Changes become effective immediately upon posting on this page.

Your continued use of our Site or services constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.

Any disputes arising from these Terms or our services shall be resolved within the courts having jurisdiction in Ontario.

Contact Us

If you have questions regarding these Terms and Conditions, please contact us.

NextGen Moving

Website: https://nextgenmoving.ca

Email: info@nextgenmoving.ca

Phone: (647) 905-4404

Service Area: Greater Toronto Area, Ontario, Canada

Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with the revised date. Your continued use of our services indicates acceptance of any changes.