Privacy Policy

Effective Date: August 17, 2026
Last Updated: August 17, 2026

At NextGen Moving (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://nextgenmoving.ca (the “Site”) or use our moving services.

By using our Site or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you request a quote, schedule a move, contact us, or complete a form on our Site, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Pickup and destination addresses
  • Moving date
  • Property type
  • Inventory details
  • Billing information (when applicable)
  • Any additional information you voluntarily provide

Automatically Collected Information

When you visit our Site, we may automatically collect information including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referring website
  • Date and time of access
  • Clickstream data

This information helps us improve our website and services.

How We Use Your Information

We use your information to:

  • Provide moving and packing services
  • Respond to quote requests
  • Schedule appointments
  • Communicate regarding your move
  • Process payments
  • Improve customer service
  • Improve our website performance
  • Send appointment reminders
  • Send requested updates
  • Respond to customer inquiries
  • Maintain business records
  • Comply with legal obligations

SMS Communications

If you provide your mobile phone number and opt in to receive SMS communications, you consent to receive text messages related to:

  • Appointment confirmations
  • Appointment reminders
  • Scheduling updates
  • Service notifications
  • Customer support communications

Message and data rates may apply.

Message frequency varies based on your interaction with us.

You may opt out at any time by replying STOP to any SMS message.

For assistance, reply HELP or contact us using the information provided below.

SMS consent is not shared with third parties or affiliates for their marketing purposes.

Email Communications

If you provide your email address, we may send:

  • Quote confirmations
  • Appointment confirmations
  • Service updates
  • Customer support responses
  • Receipts and invoices
  • Occasional service announcements

You may unsubscribe from marketing emails by using the unsubscribe link contained within those communications. Transactional and service-related emails may still be sent when necessary.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Measure marketing effectiveness
  • Enhance user experience

Third-party analytics and advertising services may also use cookies.

You may disable cookies through your browser settings, although some portions of the Site may not function properly.

Analytics

We may use analytics services including:

  • Google Analytics
  • Google Search Console
  • Google Tag Manager

These services help us understand how visitors use our website and improve its performance.

Third-Party Services

We may use trusted third-party providers to support our business operations, including:

  • Website hosting
  • Payment processing
  • Scheduling software
  • Customer relationship management (CRM)
  • Email delivery
  • SMS messaging
  • Analytics services
  • Live chat services

These providers receive only the information necessary to perform their services on our behalf.

Sharing Your Information

We do not sell your personal information.

We may disclose information:

  • To trusted service providers assisting in our operations
  • When required by law
  • To protect our legal rights
  • To prevent fraud or security threats
  • During a merger, acquisition, or sale of business assets

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide requested services
  • Meet legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Maintain business records

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Withdraw consent where applicable
  • Request information about how your data is used

To exercise these rights, please contact us using the information below.

Children’s Privacy

Our services and website are not intended for individuals under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

External Links

Our Site may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our Site after changes are posted constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

NextGen Moving

Website: https://nextgenmoving.ca

Email: info@nextgenmoving.ca

Phone: (647) 905-4404

Service Area: Greater Toronto Area, Ontario, Canada