Move With Confidence

FREQUENTLY ASKED QUESTIONS

NextGen Moving is a trusted, family-owned moving company based in Toronto, Ontario, serving families, individuals, and businesses across the Greater Toronto Area (GTA). With a focus on reliability, professionalism, and customer satisfaction, we deliver seamless moving experiences designed to take the stress out of your transition.

Move With Confidence

FREQUENTLY
ASKED QUESTIONS

NextGen Moving is a trusted, family-owned moving company based in Toronto, Ontario, serving families, individuals, and businesses across the Greater Toronto Area (GTA). With a focus on reliability, professionalism, and customer satisfaction, we deliver seamless moving experiences designed to take the stress out of your transition.

FAQ's

We recommend booking your move at least 4–6 weeks in advance, especially during peak moving seasons (spring and summer) or month-end. Early booking ensures availability and allows time for planning, packing, and coordinating any building or parking permits.

Nextgen Moving serves all of Toronto, including Downtown, North York, Oshawa, Barrie, Richmond Hill, Scarborough, St. Catharines, Mississauga, Brampton, Oakville, Hamilton, Vaughan, Niagara Falls, Kitchener and Markham.

Yes! We offer full-service packing, partial packing, and unpacking services to save you time and protect your belongings. Our trained team uses high-quality materials and careful techniques to ensure your items are securely packed and organized.

Moving costs are typically based on hourly rates, which depend on the number of movers, size of the truck, distance, and time of day or week. We also offer flat-rate pricing for long-distance or specialty moves. Your quote will include labor, fuel, travel time, and any additional services requested—no hidden fees.

Absolutely. You can request a free online or in-home moving quote through our website or by phone. We’ll ask for key details about your move and provide an accurate estimate tailored to your needs and schedule.

Yes. All of our movers are professionally trained and fully insured. We carry general liability and cargo insurance to protect your property during the move. Safety and professionalism are our top priorities.

Yes, we operate year-round, including during Toronto’s winter months. Our teams are equipped for snow, ice, and cold weather with safety equipment, floor protection, and flexible scheduling. We monitor weather conditions closely to keep your winter move safe and on track.

For safety and legal reasons, we cannot transport:

  • Hazardous materials (paint, propane, chemicals)

  • Flammable liquids or explosives

  • Perishable food

  • Pets or live animals

  • Plants (on long-distance moves) We’ll provide a complete list before your moving day.

Every move is different, but on average:

  • A 1-bedroom apartment takes 3–5 hours

  • A 2–3 bedroom home takes 5–8 hours

  • A 4+ bedroom home may take 8+ hours or require multiple days
    Factors include distance, volume of items, stairs/elevators, and packing needs.

Yes, we move pianos, safes, appliances, gym equipment, and other heavy or delicate items. These may require extra equipment or additional movers, and we’ll discuss this during the quote process to ensure proper care and pricing.

We recommend that someone be present to guide the movers, answer questions, and verify that everything is packed and loaded properly. If you can’t be there, you can appoint a representative—just let us know in advance.

Yes. Our movers are trained to disassemble beds, tables, and other large furniture as needed and reassemble them at your new location. Please let us know in advance if you have complex furniture or require special tools.

While we take every precaution, if an item is damaged during your move, we have insurance options and a claims process in place. We’ll work with you to document the issue and ensure fair compensation or resolution.

Yes, we offer short-term and long-term storage options in secure, climate-controlled facilities. This is perfect if you’re in between homes, downsizing, or need time before fully settling in.

Nextgen Moving is a locally owned, customer-focused company with a reputation for reliability, transparency, and exceptional service. We specialize in Toronto-area moves, understand the city’s unique challenges, and bring years of experience, modern equipment, and a caring team to every job. Our goal is to make your move stress-free from start to finish.

Contact Us

Schedule a Move

Ready to turn “moving day” into “easy day”? Schedule your move with NextGen Moving and lock in a stress-free date that works on your timeline—evenings, weekends, and last-minute slots included. Our certified crew handles every box, bulky sofa, and fragile heirloom with precision, while transparent, up-front pricing keeps your budget on track. Secure your spot today—call, text, or message us on WhatsApp, and let Toronto’s most trusted movers do the heavy lifting so you can focus on settling into your new space.

Real-Time Support

Need answers on the fly? With NextGen Moving you get real-time support through WhatsApp—no phone queues, no email lag. Tap the chat icon, send photos of tricky staircases or bulky furniture, and our move coordinator responds instantly with quotes, tips, and schedule updates. It’s quick, convenient, and always at your fingertips, so your Toronto move stays on track from first question to final box.

We're Here to Help

Questions? Just Ask – We’re Here for You.
Whether you’re planning a move, need packing tips, or want a quick quote, our friendly team is only a call, text, or WhatsApp message away. Reach out anytime – we’re happy to help and will get back to you fast.